Instagram DM & Comments Automation
Brands needed faster, on-brand Instagram conversations. We delivered an AI agent that replies in comments, moves to DM, and converts interest into sales, compliantly and at scale.
Challenge
High comment and DM volume led to slow replies, inconsistent tone, and missed sales windows, especially nights and weekends. FAQs (pricing, sizes, delivery, order status) drained team time and reduced conversion.
Solution
AI detects buyer intent in comments and Story replies, then opens or continues DMs with brand-tuned responses. Handles FAQs, shares links/coupons, captures leads with consent, and escalates edge cases to a human. Built with n8n + Meta Graph API, including rate-limit guards, sentiment/intent routing, and safety fallbacks.
Why it Works
Operators see live threads, confidence scores, and templates. Marketing can pause/approve flows per campaign and track conversions from comment → DM → checkout.
Impact
Noticeably more replies initiated from comments: faster and more consistent
More qualified leads captured through automated DM conversations
Faster resolution time for common questions and inquiries
24/7 coverage with consistent brand voice
Lower support load; team focuses on high-value cases
Let's build the
automation
that moves your numbers.
Free 30-min strategy call — we leave you with a clear automation map even if we never work together.
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